Shipping

 

Shipping Charges

$7.50 Flat rate standard shipping Australia wide (via Auspost or courier depending on destination)

Free shipping on orders over $80.

$15 Express Post Australia wide

International postage is calculated automatically based on weight and sent via Australia Post

 

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We endeavour to dispatch all orders within 1 - 3 business days. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform Lhami if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier or Australia Post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.  

 

Returns & Refunds Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our mailing address at 19 Longview Close, Wamberal NSW  2260, in its original undamaged condition, and within 14 days of receipt of the item.  Postage will not be reimbursed.

Credit card and Pay Pal refunds will be processed within 1 - 5 working days.


All pricing is in AUD (Australian Dollars)

 

Privacy Policy

 

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. Lhami will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

Lhami does not sell, trade, or rent your personal information to others. Lhami may release customer information when we believe, in good faith, that such release is reasonably necessary to 
(i) comply with law, 
(ii) enforce or apply the terms of any of our user agreements or 
(iii) protect the rights, property or safety of Lhami, our users, or others. 

What information do we collect and how do we use it? 
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. 

How does Lhami protect customer information? 
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details 
All credit card payments are processed securely through the PayPal system.  Lhami does not store any credit card information on our servers.

What about Cookies? 
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Lhami website.

Your Consent 
By using our website, you consent to the collection and use of this information by Lhami. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

All pricing is in AUD (Australian Dollars)